Passed 10+2 (Higher Secondary) or equivalent from a recognized board.
Students from any stream (Arts, Commerce, or Science) are eligible.
Minimum: 17 years
No strict upper age
Principles of Retail Management
History and evolution of retail
Retail formats and types
Retail industry structure
Consumer Behavior
Buying decision process
Types of consumers
Factors influencing consumer behavior
Retail Store Operations – I
Store layout and design
Merchandising display
Basic stock handling
Business Communication
Verbal and non-verbal communication
Writing emails, reports, and memos
Customer communication techniques
Basics of Marketing
Marketing mix (4Ps)
Product life cycle
Branding and packaging
IT in Retail
Introduction to retail billing and POS
Barcode scanning and inventory tracking
Basics of MS Excel for retail analytics
Practical Training – I
In-store observations
Retail display exercises
Roleplays in customer interaction
Retail Store Operations – II
Inventory control
Store safety and security
Loss prevention
Visual Merchandising
Window displays
Store ambiance and signage
Color, lighting, and fixture planning
Customer Relationship Management (CRM)
Customer service principles
Loyalty programs
Handling returns and complaints
Retail Selling Techniques
Steps in the selling process
Upselling and cross-selling
Personal selling skills
Retail Logistics and Supply Chain Basics
Procurement, warehousing, distribution
Role of logistics in retail
Vendor relationships
Field Visit / Industry Interaction
Visit to a retail chain/store
Interaction with retail managers
Mini report or presentation
Practical Training – II
Hands-on POS/billing demo
Visual merchandising project
Mock customer handling
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Course Code : M-ITIMM02
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