Welcome to SARASWATI VOCATIONAL AND EDUCATIONAL COLLEGE

SARASWATI VOCATIONAL & EDUCATIONAL COLLEGE          "Here Skills Meet Success."       "Craft Your Future with Confidence."

 
Diploma IN HOTEL MANAGEMENT ( M-19 )

BASIC INFORMATION

  • Course Fees : 0.00 0.00/-
  • Course Duration : 1 YEAR
  • Minimum Amount To Pay : Rs.0.00

HOTEL MANAGEMENT COURSE

Eligibility Criteria:

  • Educational Qualification:

    • Diploma Course: Minimum 10th or 12th pass from a recognized board

  • Age Limit:

    • For diploma/degree: 17 to 25 years 

  • Preferred Skills:

    • Good communication and interpersonal skills

    • Polite, service-oriented attitude

    • Basic English proficiency


Syllabus


Module 1: Introduction to Hospitality and Hotel Industry

  • History and evolution of the hotel industry

  • Types of hotels and hospitality sectors

  • Career opportunities in hotel management

  • Organizational structure of a hotel


Module 2: Food Production & Culinary Arts

  • Basics of cooking and kitchen organization

  • Food ingredients and preparation techniques

  • Bakery and confectionery

  • Hygiene and safety standards in the kitchen


Module 3: Food and Beverage Service

  • Table setup and service styles

  • Restaurant operations and etiquette

  • Beverage knowledge: Alcoholic and non-alcoholic

  • Bar management and customer handling


Module 4: Front Office Operations

  • Guest check-in/check-out procedures

  • Reservation systems (manual & computerized)

  • Handling complaints and customer service

  • Telephone etiquette and front desk communication


Module 5: Housekeeping Management

  • Cleaning techniques and equipment

  • Room setup and linen management

  • Laundry operations

  • Interior decoration and flower arrangement


Module 6: Hospitality Sales & Marketing

  • Principles of hospitality marketing

  • Customer relationship management (CRM)

  • Online hotel booking platforms

  • Revenue generation and upselling


Module 7: Hotel Accounting and Cost Control

  • Basics of hotel accounting

  • Budgeting and financial planning

  • Inventory control and cost analysis

  • Payroll and billing systems


Module 8: Human Resource and Hospitality Law

  • Recruitment and training in hotels

  • Staff motivation and conflict handling

  • Labour laws and safety regulations

  • Licenses and legal compliance in hospitality


Module 9: Practical Training / Internship

  • Industrial training in hotels or resorts

  • Hands-on experience in all departments

  • Viva, project work, and evaluation

  • Guest service practice and real-world exposure