Welcome to SARASWATI VOCATIONAL AND EDUCATIONAL COLLEGE

SARASWATI VOCATIONAL & EDUCATIONAL COLLEGE          "Here Skills Meet Success."       "Craft Your Future with Confidence."

 
CERTIFICATE IN TOURISM AND TRAVEL MANAGEMENT ( M-11 )

BASIC INFORMATION

  • Course Fees : 0.00 0.00/-
  • Course Duration : 1 YEAR
  • Minimum Amount To Pay : Rs.0.00

Eligibility Criteria

  1. Minimum Age: 17 years and above

  2. Educational Qualification:

    • Minimum 10+2  pass


Syllabus 

Module 1: Introduction to Tourism

  • History and development of tourism

  • Types of tourism (domestic, international, eco, adventure, etc.)

  • Importance of tourism in the economy

Module 2: Travel Industry Basics

  • Structure of the travel and tourism industry

  • Key players: Travel agents, tour operators, airlines, hotels

  • Tourism organizations (UNWTO, IATA, Ministry of Tourism, etc.)

Module 3: Geography & Destinations

  • World geography and important tourist destinations

  • Indian tourist circuits

  • Time zones, climates, currencies, and travel advisories

Module 4: Travel Agency & Tour Operations

  • Setting up a travel agency

  • Itinerary planning and costing

  • Booking systems and ticketing (basic GDS knowledge)

  • Tour packaging: types, pricing, inclusions

Module 5: Customer Service & Communication

  • Handling tourists and customer expectations

  • Cross-cultural communication

  • Crisis handling and complaints resolution

Module 6: Transport Management

  • Airline operations

  • Rail, road, and cruise travel

  • Travel documentation: passports, visas, permits

Module 7: Tourism Marketing & E-Tourism

  • Marketing strategies in tourism

  • Role of digital platforms and social media

  • Online booking systems and mobile apps

Module 8: Sustainable Tourism & Ethics

  • Environmental and cultural sustainability

  • Responsible travel practices

  • Tourism policies and ethical issues

Module 9: Entrepreneurship & Career Planning

  • Starting a travel startup or agency

  • Freelance tour guiding

  • Career options in airlines, hotels, MICE, and government tourism bodies

Module 10: Project Work & Field Training

  • Internship with a travel agency or tourism board

  • Case study presentation or tour design project

  • Viva and final assessment