Minimum Age: 17 years and above
Educational Qualification:
MINIMUM:- 10th or 12th pass
Definition and scope of hospitality
Sectors: lodging, food & beverage, travel, recreation
Structure of a hotel and key departments
Emerging trends in hospitality
Guest cycle and reservation systems
Reception duties and check-in/check-out procedures
Guest services and concierge operations
Handling customer queries, complaints, and emergencies
Room cleaning procedures and room types
Linen and laundry management
Guest room inspection and maintenance
Safety, hygiene, and sanitation practices
Restaurant operations and table settings
Types of service (silver, buffet, à la carte)
Bar and beverage knowledge (basic)
Menu planning and guest handling etiquette
Introduction to kitchen hierarchy and tools
Basic cooking methods and food preparation
Kitchen hygiene and safety protocols
Indian and international cuisines (overview)
Basics of sales techniques and promotion
Customer relationship management (CRM)
Role of branding and social media in hospitality
Market segmentation and targeting
Basic accounting principles
Budgeting and financial planning for hotels/restaurants
Cost control and inventory management
Use of POS (Point of Sale) systems
Staff recruitment and training
Teamwork and leadership skills
Workplace ethics and discipline
Conflict resolution and motivation
Relationship between travel, tourism, and hospitality
Tourism products and destinations
Impact of culture and heritage on hospitality
Sustainable tourism practices
Hotel management software (PMS basics)
Booking engines and online travel portals
Digital tools for guest service and feedback
Cybersecurity basics for hospitality systems
Practical training in hotel departments (usually 4–6 weeks)
Exposure to real-time operations and customer service
Internship report and supervisor feedback
Written exams and practical demonstrations
Soft skills evaluation (communication, grooming, etiquette)
Final project on hospitality innovation, entrepreneurship, or case study
Course Code : M-ITIMM01
Course Code : M-ITIMM02
Course Code : M-ITIEVM01
Course Code : M-ITIEVM02
Course Code : M-D-MLT01
Course Code : M-D-MLT02
Course Code : M-ITIADS01
Course Code : M-ITIADS02
Course Code : M-DHSI01
Course Code : M-DHSI02
Course Code : M-ITIDM01
Course Code : M-ITIDM02
Course Code : M-ITIDMC01
Course Code : M-ITIDMC02
Course Code : M-DBM01
Course Code : M-DBM02
Course Code : M-DFD01
Course Code : M-DFD02
Course Code : M-CFT01
Course Code : M-CFT02
Course Code : M-ADCA01
Course Code : M-ADCA02
Course Code : M-DHM01
Course Code : M-DHM02
Course Code : M-HM01
Course Code : M-HM02
Course Code : M-DRM01
Course Code : M-DRM02
Course Code : M-PTT01
Course Code : M-PTT02
Course Code : M-ITISP01
Course Code : M-ITISP02
Course Code : M-CMS01
Course Code : M-CMS02
Course Code : M-ITIE01
Course Code : M-ITIE02
Course Code : M-ITIEN01
Course Code : M-ITIEN02
Course Code : M-ITIF01
Course Code : M-ITIF02
Course Code : M-DJMC01
Course Code : M-DJMC02
Course Code : M-DPE01
Course Code : M-DPE02
Course Code : M-CMSED01
Course Code : M-CMSED02
Course Code : M-NTT01
Course Code : M-NTT02
Course Code : M -01
Course Code : M-02
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