Welcome to SARASWATI VOCATIONAL AND EDUCATIONAL COLLEGE

SARASWATI VOCATIONAL & EDUCATIONAL COLLEGE          "Here Skills Meet Success."       "Craft Your Future with Confidence."

 
Diploma IN HOSPITALITY  MANAGEMENT ( M-07 )

BASIC INFORMATION

  • Course Fees : 0.00 0.00/-
  • Course Duration : 1 YEAR
  • Minimum Amount To Pay : Rs.0.00

Eligibility Criteria

  1. Minimum Age: 17 years and above

  2. Educational Qualification:

    • MINIMUM:- 10th or 12th pass


Syllabus 

Module 1: Introduction to Hospitality Industry

  • Definition and scope of hospitality

  • Sectors: lodging, food & beverage, travel, recreation

  • Structure of a hotel and key departments

  • Emerging trends in hospitality

Module 2: Front Office Operations

  • Guest cycle and reservation systems

  • Reception duties and check-in/check-out procedures

  • Guest services and concierge operations

  • Handling customer queries, complaints, and emergencies

Module 3: Housekeeping Operations

  • Room cleaning procedures and room types

  • Linen and laundry management

  • Guest room inspection and maintenance

  • Safety, hygiene, and sanitation practices

Module 4: Food & Beverage Services

  • Restaurant operations and table settings

  • Types of service (silver, buffet, à la carte)

  • Bar and beverage knowledge (basic)

  • Menu planning and guest handling etiquette

Module 5: Food Production & Culinary Basics

  • Introduction to kitchen hierarchy and tools

  • Basic cooking methods and food preparation

  • Kitchen hygiene and safety protocols

  • Indian and international cuisines (overview)

Module 6: Hospitality Sales & Marketing

  • Basics of sales techniques and promotion

  • Customer relationship management (CRM)

  • Role of branding and social media in hospitality

  • Market segmentation and targeting

Module 7: Hospitality Accounting & Cost Control

  • Basic accounting principles

  • Budgeting and financial planning for hotels/restaurants

  • Cost control and inventory management

  • Use of POS (Point of Sale) systems

Module 8: Human Resource & Staff Management

  • Staff recruitment and training

  • Teamwork and leadership skills

  • Workplace ethics and discipline

  • Conflict resolution and motivation

Module 9: Tourism and Hospitality Linkage

  • Relationship between travel, tourism, and hospitality

  • Tourism products and destinations

  • Impact of culture and heritage on hospitality

  • Sustainable tourism practices

Module 10: IT in Hospitality

  • Hotel management software (PMS basics)

  • Booking engines and online travel portals

  • Digital tools for guest service and feedback

  • Cybersecurity basics for hospitality systems

Module 11: Internship/Industrial Training

  • Practical training in hotel departments (usually 4–6 weeks)

  • Exposure to real-time operations and customer service

  • Internship report and supervisor feedback

Module 12: Final Assessment & Project

  • Written exams and practical demonstrations

  • Soft skills evaluation (communication, grooming, etiquette)

  • Final project on hospitality innovation, entrepreneurship, or case study